FAQ
All your questions about 84db answered in one place
From withdrawals to account management, playing on mobile to deposit rules — clear and straightforward answers to your most important questions about 84db are all right here.
Every day, thousands of players on 84db want to know about all sorts of things. With that in mind, we put this FAQ page together. Below you will find simple answers to 22 questions organised into four main sections — withdrawal and deposit rules, account and login issues, mobile gaming tips, and the deposit process. If you cannot find the answer to your question here, you can reach us directly via our 24/7 live chat or by email.
All FAQs
Click a section below to find the answer to your question.
How to Withdraw
The minimum withdrawal amount from 84db is ৳1,000. Requests below this amount will not be processed. You can withdraw at any time as long as your balance is sufficient and the wagering requirements have been met. Withdrawals are available via bKash, Nagad, Rocket, Upay, or bank transfer.
After a withdrawal request is approved, the funds typically reach your mobile banking account or bank within 10 to 45 minutes. Occasionally, additional verification by the payment gateway may cause a slight delay. In most cases, however, it completes within that timeframe. If you experience any issues, let us know via live chat.
No — withdrawals are always sent to a mobile banking account or bank account registered in your own name. Sending funds to a third-party account is not possible under our security policy. Please make sure to save your own payment details when setting up your account. Providing incorrect account information may result in the withdrawal being cancelled.
84db's withdrawal system runs 24 hours a day, 7 days a week. You can submit a withdrawal request at night, in the early hours, or on public holidays. However, bank transfers may take a little longer depending on the bank's working days. Mobile banking (bKash, Nagad, Rocket, Upay) is always the fastest option.
To withdraw winnings from a bonus, you must first meet the wagering requirements. For 84db's welcome bonus, wagering is calculated only on the bonus amount. For example, if you receive a ৳1,000 bonus, you must place ৳1,000 × 15 = ৳15,000 in bets before the winnings from that bonus become eligible for withdrawal. Once the wagering is complete, you can withdraw in the normal way.
Account & Login
If you cannot remember your password, click the "Forgot password?" option on the login page. Enter your registered email or mobile number and a verification code will be sent to you. Use that code to set a new password. If you run into any trouble, contact us directly via live chat or at [email protected] — our team will help you quickly.
No. Under 84db's policy, each player is allowed only one account. If multiple accounts belonging to the same person are found, they may be suspended and any bonuses may be cancelled. If you have lost access to your existing account, please contact our support team instead of opening a new one.
Usernames must generally consist of a combination of English letters and numbers. Make your password strong — use at least 8 characters, mixing uppercase and lowercase letters, numbers, and at least one special character. Avoid simple passwords (such as 123456). For security reasons, do not share your login details with anyone.
When you log in from a new device, our system may ask for additional security verification — such as an OTP code sent by email or SMS. This is completely normal and is done to keep your account secure. Simply enter the code in the designated field to complete the login. Saving the device as "trusted" in your browser will make future logins easier.
Yes, an account may be temporarily suspended for a number of reasons — such as creating multiple accounts, providing false information, or suspicious activity. An account will also be closed if you request the suspension yourself. If your account is locked, contact us directly at [email protected] or via live chat — our team will review the situation and take the necessary steps.
Mobile Use
If the page loads slowly, start by clearing your browser's cache and cookies. On Android, open Chrome, go to Settings → Privacy → Clear browsing data. On iPhone, clear website data in Safari settings. After clearing the cache, restart your browser and open 84db — this usually resolves the issue.
If the connection drops, any round or bet in progress is saved on the server. Once the connection is restored, simply log in again and your session and balance will be as they were. If a round was left unfinished, it will be settled based on the server-side result. If you think there is a discrepancy in your balance, let us know via live chat.
84db is fully built for play in a mobile browser. The site works well on both Android and iPhone browsers (Chrome, Safari, Firefox) — there is no need to download a separate app. Simply type 84db.bar directly into your browser, or add a shortcut to your home screen and it will work just like an app.
84db works on any smartphone or tablet running Android (5.0 and above) and iOS (12 and above). The site also works on Windows and macOS computers in all modern browsers. Live casino games may run a little slower on older or low-RAM phones — in that case, close other tabs before playing.
With data saver mode on, some game graphics or live casino video streams may not load properly. For the best experience, keep data saver mode off while playing. Playing live games on Wi-Fi or a 4G/5G connection is ideal. Slots and table games can generally run on less data.
Deposit Questions
If your balance hasn't updated after a deposit, wait a few minutes first, as network delays can sometimes cause a slight lag. If it still hasn't updated, contact us via live chat or at [email protected] with your payment screenshot or tracking number. Our team will verify the transaction and resolve the issue promptly.
Log in to 84db, go to the "Deposit" page, and select Nagad as your payment method. Send the specified amount to the displayed Nagad number and submit the transaction ID. The minimum deposit amount is ৳200. If the correct number and amount are used, your balance will be updated quickly.
84db currently supports the following methods:
- bKash — the most popular mobile payment in the country
- Nagad — fast mobile service from the postal department
- Rocket — DBBL's mobile banking
- Upay — UCB's digital payment
- Bank Transfer — major banks including Islami Bank, Dutch-Bangla, and BRAC Bank
The minimum deposit amount at 84db is ৳200, and this applies to all payment methods. You can start with a small amount to get familiar with the gaming experience. Depositing ৳200 or more for the first time makes you eligible for the welcome bonus, though depositing a larger amount helps you get the most out of the bonus.
84db does not apply any additional charges on deposits. However, your mobile banking service (such as bKash or Nagad) may charge their own transaction fee, as set by their respective policies. Bank transfers may also carry a charge from the bank. For full details, please check with your payment service provider.
84db's welcome bonus is 100% on your first deposit, up to a maximum of ৳5,000. For example, depositing ৳1,000 gives you an additional ৳1,000 bonus, so you start playing with ৳2,000 in total. If you deposit ৳12,000 or more, the maximum bonus of ৳5,000 is added, giving you ৳17,000 in total. The wagering requirement for the bonus is 15x the bonus amount.
Still have questions?
Our support team is always ready to help in both Bengali and English. Chat with us directly via live chat or send us an email — whichever works best for you.
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