84db's Privacy Policy —
Your Data, Our Responsibility

1.1 Purpose of This Policy

84db is a trusted online casino and betting platform in Bangladesh. We place the highest importance on protecting our users' personal information. This privacy policy explains what types of information we collect, why we collect it, how we use it, and what measures we take to protect your data.

Our platform uses SSL encryption and modern cybersecurity technology to keep every transaction and piece of personal information secure.

1.2 Scope of Application

This policy applies to 84db's main website and all services operated under it. Third-party websites or services are governed by their own privacy policies, for which 84db is not responsible.

2.1 Personal Identity Information

During account registration and verification, we may collect the following information:

• Full name (as it appears on your national ID card or passport)
• Date of birth (to confirm age — only those aged 21 or above may register)
• Email address
• Mobile number
• Current address
• National ID card or passport number (for identity verification)

2.2 Financial Information

We collect financial information to facilitate deposits and withdrawals. Payment methods supported at 84db are bKash, Nagad, Rocket, Upay, and bank transfer. Information required for transactions through these methods may be collected and stored, such as:

• Mobile banking number (bKash, Nagad, Rocket, Upay)
• Partial bank account details (for bank transfers)
• Transaction history and amounts

Important: We do not store complete card numbers or full banking credentials. Sensitive financial information is always kept in encrypted form.

2.3 Technical & Usage Information

When you use our platform, certain technical information may be collected automatically:

• IP address and device information
• Browser type and version
• Operating system
• Session duration and page visit patterns
• Information collected from cookies and similar technologies

3.1 Service Delivery & Operations

Your information is primarily used for the following purposes:

• Account creation, verification, and management
• Processing deposits and withdrawals
• Providing bonuses and promotional offers
• Maintaining gaming history and transaction records
• Providing VIP program benefits and determining tier levels

3.2 Security & Fraud Prevention

84db uses your information to keep its platform safe and to prevent fraud, money laundering, and other illegal activities. This includes:

• Monitoring unusual transaction activity
• Identity verification and age confirmation
• Detecting attempts to create multiple accounts
• Preventing unauthorized access

3.3 Customer Support & Communication

Our support team — available 24/7 via live chat and email ([email protected]) in Bengali and English — uses your account information to provide accurate and prompt assistance. Your contact information may also be used to notify you about platform updates, security alerts, and relevant offers.

3.4 Service Improvement

We analyze your usage patterns to improve the platform experience. This analysis is entirely statistical and does not apply at an individual level.

4.1 Service Partners

Only the information necessary to carry out services may be shared with trusted partners such as payment processors, technology service providers, and gaming software providers. These partners are required to comply with 84db's strict data protection standards.

4.2 Legal Obligations

We may be required to disclose relevant information in response to a lawful order from law enforcement agencies or a court directive. In such cases, we will disclose only the minimum information needed to meet the legal requirement.

4.3 What We Never Do

• Your information is never sold to any third party
• Personal information is never shared with advertising companies
• Newsletters or marketing messages are never sent without your consent
• Your information is never used for unrelated purposes

5.1 What Cookies Are and Why They Are Used

Cookies are small text files stored in your browser. 84db uses cookies for the following purposes:

• Maintaining login sessions and ensuring security
• Remembering user preferences
• Analyzing website performance
• Detecting fraudulent activity

5.2 Managing Cookies

You can control or disable cookies through your browser settings. However, disabling cookies may cause some platform features to not work properly.

6.1 Security Measures

84db takes the following measures to protect your information:

• SSL (Secure Socket Layer) encryption technology — all data transmissions are encrypted
• Additional encryption layers for sensitive information
• Regular security audits and vulnerability testing
• Access controls — only authorized staff can view relevant information
• Anomaly detection systems — monitoring for unusual access

6.2 Data Retention Period

Your information is retained for as long as your account remains active. After an account is closed, certain necessary information may be retained for a defined period to meet legal and regulatory obligations, prevent fraud, and maintain financial records. After the specified period, information is securely deleted or anonymized.

6.3 Response to a Data Breach

If a security breach occurs that could put your personal information at risk, we will promptly notify affected users and take appropriate corrective action.

7.1 Right to Access Your Information

You have the right to view the information stored in your account. Most information can be viewed and managed directly through your account portal. Contact our support team for more detailed information.

7.2 Right to Correct Your Information

If any of your information is incorrect or outdated, you may request a correction. However, some identity verification details may require additional verification before changes can be made.

7.3 Right to Opt Out of Marketing Communications

You may stop receiving promotional emails or messages at any time. However, transaction-related and security notifications cannot be turned off, as they are essential for the protection of your account.

7.4 Right to Close Your Account

You may request to close your account at any time. After account closure, all information except what is required to meet legal obligations will be deleted within a reasonable timeframe.

8.1 Age Restriction

84db is for users aged 21 and above only. We never knowingly collect or process personal information from minors. Age verification is mandatory during the registration process.

If we become aware that information from a minor has been collected, it will be deleted immediately and the associated account will be closed.

9.1 Right to Amend This Policy

84db reserves the right to review and update this privacy policy as needed. For any significant changes, we will notify you by email or through the platform.

9.2 Continued Use After Updates

If you continue using 84db after a policy update, it will be assumed that you have agreed to the revised policy. If you do not agree to the changes, the option to close your account is always available.